Demo dashboard · Setup

Ridgeline Auto

What the website sells, who's in the contact list, and the messages that run by themselves.

Workflows

7 of 8 running. Each one is a trigger, a delay and a message — nothing branches, nothing loops. Tap a message to edit the wording; the merge fields fill themselves.

Booking confirmedServiceStraight away · SMS
Booking confirmed — running
You're booked in {day}, {time} for {service}. {address}. Reply here to change it.Tap to edit
You're booked in {day}, {time} for {service}. {address}. Reply here to change it.
Day-before reminderService4:00pm the day before · SMS
Day-before reminder — running
Reminder: tomorrow {time}, {rego}. Reply R to reschedule.Tap to edit
Reminder: tomorrow {time}, {rego}. Reply R to reschedule.
No-show rebookingServiceWhen a booking is marked no-show · SMS
No-show rebooking — running
Hi {first_name}, sorry we missed you at {shop}. Rebook in 30 sec: {rebook_link}Tap to edit
Hi {first_name}, sorry we missed you at {shop}. Rebook in 30 sec: {rebook_link}
Ready + payment linkServiceWhen the job is marked ready · SMS
Ready + payment link — running
The {car} [{rego}] is ready. Total {total}. Pay now: {pay_link}Tap to edit
The {car} [{rego}] is ready. Total {total}. Pay now: {pay_link}
Unpaid chaserService3, 7 and 14 days after the link, then stop · SMS
Unpaid chaser — running
Just a nudge — {total} is still outstanding on {rego}. {pay_link}Tap to edit
Just a nudge — {total} is still outstanding on {rego}. {pay_link}
Next-morning review requestService9:30am the morning after collection · SMS
Next-morning review request — running
Morning {first_name} — how's the {car} running? If you're happy with how we went, a quick Google review would mean a lot: {review_link}Tap to edit
Morning {first_name} — how's the {car} running? If you're happy with how we went, a quick Google review would mean a lot: {review_link}
Next-morning offerOffers9:30am the morning after collection · Email · Sent to everyone opted in to offers
Next-morning offer — running
$30 off your next logbook service if you book before 30 November. No catch, and nothing to do with any review.Tap to edit
$30 off your next logbook service if you book before 30 November. No catch, and nothing to do with any review.
Ready (email copy)ServiceWhen the job is marked ready, if there's an email on file · Email
Ready (email copy) — running
Hi {first_name}, Good news — the {car} ({rego}) is ready to pick up. Total {total} inc. GST. Pay online any time: {pay_link} Cheers, {shop} {phone}Tap to edit
Hi {first_name}, Good news — the {car} ({rego}) is ready to pick up. Total {total} inc. GST. Pay online any time: {pay_link} Cheers, {shop} {phone}

Merge fields you can use

{first_name}: the customer's first name
{rego}: number plate, e.g. CJH 22Q
{car}: the vehicle, e.g. 2016 Subaru Impreza
{service}: what's booked, e.g. pink slip
{day}: the booking day, e.g. Tue 29 Sep
{time}: the booking time or drop-off window
{total}: amount owing inc. GST, e.g. $74.50
{pay_link}: the customer's payment link
{review_link}: your Google review link
{shop}: your business name
{address}: your street address
{phone}: your workshop phone number